services
Outsourcing services to Intercall means that clients can focus on what they are good at and leave the rest up to us at Intercall. |
The range of services that are generally outsourced to Intercall include;
- Call Centre – Inbound/Outbound:
Sales & Customer Service
- Telesales & Telemarketing
- Appointment Generation & Setting
- Database Cleaning & Management
- Administration & Financial Processing
- Market Research
- Marketing - Edge Marketing
INBOUND SERVICE
Inbound calls can be for a number of reasons:
- Customer service / Care Lines
- Direct response lines to advertising,
i.e. TV, print or radio
- Order processing / credit card orders
- Receiving messages, including after hours
and weekends
- Faxback / Email Service i.e. special offers,
information, etc.
- Requesting brochures, information, etc.
OUTBOUND SERVICE
Some of the reasons Intercall would handle an outbound campaign for a company are:
- Database management
- New product research
- Product promotion / Awareness
- Market Research, customer satisfaction analysis
- After sales customer care
- Credit control
- Sales lead generation
- Appointment setting
At every stage of the process, your prospect customer will believe that they are speaking
directly to your organisation which will encourage confidence in your business and brand.
To learn how Intercall's outsourcing solutions
can help your business, call 021 4835 100
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